Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pamantean.com (the “Site”).

Please read this Privacy Policy carefully. By using and accessing any of our services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

What Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process various categories of personal information depending on how you interact with the Site:

  • When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 
  • When you subscribe to our newsletter or other promotional material we collect your email address information.
  • When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

How We Use Your Personal Information

We use your personal information to fulfill your orders, to process your payments, to facilitate returns and exchanges, to arrange for shipping, to communicate with and create a customized shopping experience for you.

Additionally we use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety and to secure our services.

Lastly, we may use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

When Do We Share Your Personal Information

We only share your personal information with third parties that help us with fulfilling the orders, running the Site and other activities described above. A few examples:

  • We use Shopify to power our online store - you can read more about the Shopify Privacy Policy
  • We use third-party apps to enhance our online store's functionality.
  • We use external delivery companies to fulfill your orders.

Finally, we may also share your personal information to comply with applicable laws and regulations, a search warrant or other lawful request, or to otherwise protect our rights.

How Long Will We Retain Your Personal Information

When you interact or place an order through the Site, we will record your personal information as described above, for our records. We will store said information as follows:

  • Personal information from customers who have placed at least one order will be stored in our records six months after the last order was fulfilled. After that we will submit a request to Shopify to remove this information from their servers. The order history will continue to exist in our records for legal reasons but all the data that can be directly linked to the customer will be erased.
  • Email address information from customers who subscribed to our newsletter or other promotional material, but who haven't placed any orders, will be stored in our records until they decide to unsubscribe. If a customer who hasn't placed any orders unsubscribes from our newsletter, we will erase that customer's profile entirely from our records.

Minors

The Site is not intended for individuals under the age of 18.

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, please note that we may transfer, store and process your personal information outside the country you live in.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and provide notice as required by applicable law.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our dedicated Contact Us page.